Refund Policy
Welcome to the refund policy of ComposeMountharVest. We aim to provide delicious meals and a satisfying service experience at London, United Kingdom. If you are not completely satisfied with your order placed through composemountharvest.xyz, please read this policy carefully. This policy covers refunds for food, beverages, and related items purchased for delivery or pickup from our pizzeria.
Eligibility for refunds
Refunds are considered for the following situations:
- The delivered order is significantly different from what was ordered (missing items, wrong items, or incorrect customization).
- The food arrives cold or is incompletely prepared due to our error, or the packaging is damaged preventing safe consumption.
- There is a documented allergen concern that was not disclosed at the time of purchase and caused an unwanted reaction.
- We fail to meet the promised delivery window by more than 60 minutes (unless a precise ETA was provided and agreed).
Non-refundable items
Some items may be non-refundable after preparation, including but not limited to custom pizzas ordered with highly individualized toppings or sauces, and items already consumed or partially consumed. If a concern arises about a custom order, please contact us promptly so we can assess the situation and determine the best resolution.
How to request a refund
To begin a refund request, please contact our team at +44 20 7946 0958 or via composemountharvest.xyz. Include the following information to help us process your request quickly:
- Order number and date
- Short description of the issue
- Photos of the delivered items, packaging, and any discrepancies
- Your contact information and preferred method of compensation
Requests submitted within 14 days of delivery will be reviewed. If the issue is confirmed by our staff, we will offer one or more of the following remedies: a replacement order at no additional cost, a discount on a future order, or a full or partial refund to the original payment method. The final decision rests with ComposeMountharVest management.
Refund methods and timing
Refunds are issued to the original payment method used at checkout when possible. If a replacement item is chosen, it will be prepared and delivered as soon as practicable, subject to kitchen capacity and ingredient availability. Refund processing times vary by payment provider but typically range from 3 to 10 business days for credit/debit cards. For cash-on-delivery orders, refunds will be issued via a processed credit to the associated payment account or a voucher for future use at ComposeMountharVest.
Damaged or incorrect items
In the event of damaged or incorrect items, please notify us within 24 hours of delivery. We may request return of the affected items in their original packaging for verification. When feasible, a photograph of the packaging and the item helps speed the resolution. We will arrange a suitable remedy based on the circumstances, which may include a replacement, a credit, or a refund equal to the value of the affected items.
Custom orders and special promotions
Custom or promotional pizzas may have specific terms that limit refunds. If you encounter an issue with a custom order, we will review the customization details, ingredient substitutions, and the overall satisfaction level to determine an appropriate remedy in alignment with this policy. Our goal is to ensure you leave with a positive experience at ComposeMountharVest.
Allergen and dietary concerns
If you have a dietary restriction or allergen concern, please indicate it clearly at the time of ordering. While we strive to prevent cross-contact and ensure accurate labeling, we cannot guarantee zero risk in all kitchen environments. If an allergen issue arises and was not properly communicated, we will work with you to provide a fair resolution, including refunds or credits where applicable.
General terms
Refunds are issued at the discretion of ComposeMountharVest management. This policy does not supersede any applicable consumer protection laws in United Kingdom or local jurisdictions. We reserve the right to update or modify this policy at any time, and any changes take effect immediately upon posting on composemountharvest.xyz.
For any questions about refunds in our pizzeria located in Pizza Place, London, NW1 6XE, United Kingdom, you can reach us at +44 20 7946 0958 or visit composemountharvest.xyz for the latest policy details and contact methods. We appreciate your trust in ComposeMountharVest and will strive to resolve each concern promptly and fairly. Enjoy your next meal with confidence that we value your satisfaction as much as your appetite for great pizza.